Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time

I ordered a $135 sheepskin saddle cover from State Line in November. Three weeks later I received the item in the wrong color.

I called customer service and was told I had to take pictures of the item and email a 3rd party, then wait for a return label. Two days later I was sent the label and returned the item. Two days after the return was accepted my credit card was again debited the $135. I called State Line again and was told it would be taken care of immediately and I would get a return phone call later that day.

I never got a return call or a refund. My calls would not be returned after that either. I wound up having to file a claim with PayPal and wait 3 additional weeks to be refunded. I had just jumped through hoops right before this to get them to send the second rein not received in a set I had ordered.

It took a month to get the second rein. This used to be a good company. No more. is now the same company. Neither will get my business again.

Product or Service Mentioned: State Line Tack Shipping Service.

Reason of review: Order processing issue.

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